Privacy Policy

Last updated: 4 June 2026
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Prestige Hosts Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make an enquiry, or use our services.

‍1. Who we are: Prestige Hosts Limited is a company registered in England and Wales.
‍Company name: Prestige Hosts Limited
Company number: 12305390
Registered office: 2 Cornelia Road, Bournemouth, Dorset, United Kingdom, BH10 4FG
Phone: 07503 445795
Email: info@prestigehosts.co.uk
For the purposes of UK data protection law, Prestige Hosts Limited is the “data controller” of the personal information you provide to us.

‍2. Information we collect
‍We may collect and process the following types of personal information:Your nameEmail addressTelephone numberProperty address or property detailsEnquiry details submitted through our websiteInformation you provide when discussing our property management, guest services, investment, development or short-let servicesCommunication records, including emails and messagesWebsite usage information, such as IP address, browser type, pages visited and how you interact with our websiteWe only collect information that is relevant and necessary for the services we provide.

‍3. How we collect your information
‍We may collect personal information when you:Complete a form on our websiteContact us by phone, email or social mediaMake an enquiry about listing your propertyMake an enquiry about guest servicesDiscuss property management, investment or development opportunities with usUse or browse our websiteEnter into a service agreement with us

‍4. How we use your information
‍We may use your personal information to:Respond to your enquiriesProvide information about our servicesArrange calls, meetings or property consultationsManage client relationshipsProvide property management, hosting, guest support or related servicesPrepare proposals, agreements or service documentationProcess payments, invoices and business recordsImprove our website, services and customer experienceComply with legal, accounting and regulatory obligationsProtect our business, website and clients from fraud or misuse

‍5. Our lawful basis for using your information
‍Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

‍Contract
Where we need to use your information to provide services to you or take steps before entering into a contract.Legitimate interests
Where we use your information to manage enquiries, operate our business, improve our services, communicate with clients or protect our business interests.

‍Legal obligation
Where we need to keep or share information to comply with legal, tax, accounting or regulatory requirements.

‍Consent
Where you have given us clear permission, for example to receive certain types of marketing communication. You can withdraw your consent at any time.

‍6. Marketing communications
‍We may occasionally contact you with information about our services where we believe this may be relevant to you, or where you have chosen to receive updates from us.You can opt out of marketing communications at any time by contacting us at:info@prestigehosts.co.uk We will not sell your personal information to third parties.

‍7. Sharing your information
‍We may share your personal information with trusted third parties where necessary to provide our services or operate our business. This may include:Website hosting providersEmail and communication providersPayment and accounting providersProfessional advisers, such as accountants or legal advisersProperty service providers, contractors or operational partners where requiredBooking, property management or guest communication platforms where relevantRegulators, authorities or other organisations where required by lawWe only share information where necessary and expect third parties to keep your information secure.

‍8. International transfers
‍Some of the systems or platforms we use may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your information is protected in line with applicable data protection laws.

‍9. How long we keep your information
‍We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Policy.The length of time we keep information may depend on:The nature of your enquiryWhether you become a clientThe services we provide to youLegal, tax or accounting requirementsAny ongoing business or legal need to retain the informationWhere information is no longer required, we will delete it securely or anonymise it.

‍10. How we protect your informationWe take appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.This may include secure systems, access controls, password protection, data minimisation and using trusted service providers.However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.11.

Cookies and website tracking
‍Our website may use cookies and similar technologies to improve functionality, understand how visitors use the site and support website performance.Cookies are small files placed on your device when you visit a website. You can usually manage or disable cookies through your browser settings.Where required, we will ask for your consent before using non-essential cookies.For more information, please see our Cookie Policy, if available on the website.

‍12. Links to other websites
‍Our website may contain links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices or content of those websites.We recommend reviewing the privacy policies of any third-party websites you visit.

13. Your data protection rights
‍Under UK data protection law, you have rights in relation to your personal information. These may include the right to:Request access to the personal information we hold about youRequest correction of inaccurate or incomplete informationRequest deletion of your personal informationObject to certain types of processingRequest restriction of processingRequest transfer of your information to another providerWithdraw consent where processing is based on consentComplain to the Information Commissioner’s OfficeTo exercise your rights, please contact us at: info@prestigehosts.co.uk
‍We may need to verify your identity before responding to your request.

‍14. Complaints
‍If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

‍Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 111315.

Changes to this Privacy Policy
‍We may update this Privacy Policy from time to time to reflect changes in our business, services, website or legal requirements.The latest version will always be available on our website.16. Contact usIf you have any questions about this Privacy Policy or how we handle your personal information, please contact:

‍Prestige Hosts Limited
2 Cornelia Road
Bournemouth
Dorset
United Kingdom
BH10 4FG
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‍Phone: 07503 445795
Email: info@prestigehosts.co.uk